Minister of Police calls on public to report poor service delivery

Police Minister Fikile Mbalula. Photo: The Citizen

The minister launched the new social media campaign under #MyPoliceStation, on October 4. The campaign aims to address service delivery complaints.

“This campaign has been motivated by many cases reported to me‚ in particular the case of Constable LC Phaswane of Sandton Police Station‚ who used state resources to deal with her personal issues while ignoring our people who came for service‚” said Mbalula in a statement issued by the police ministry.

The minister also confirmed an investigation into Phaswane’s alleged conduct had been instituted, adding that this would serve as a warning to other police officers he described as “rotten potatoes”.

“We will not tolerate rogue elements within our ranks. We must name and shame them. This campaign will go a long way to strengthen the partnership between police and our people.”

Mbalula said he has instructed all SAPS generals in different provinces to respond to these complaints and take them seriously. He further warned that people must not use this campaign to report old cases, or hoax cases.

“People must report genuine cases, as scarce resources will be used to resolve these complaints; therefore people must not abuse this campaign by reporting false or hoax cases.

“This campaign is meant to put people first as the Batho Pele government principle demands from all civil servants.

“We need accurate information: the address of the incident, police station, town and province to respond optimally. Our people deserve better, and we will do our best to deliver the best service,” said Mbalula.

The Minister emphasised this does not replace a police station but allows the public to inform him about service delivery failures of specific police stations.

“Cases get reported at the police station – when experiencing bad service, report the police officer, the police station and the province,” he said.

Tactical Response Team relaunched

Mbalula who recently celebrated reaching a Twitter following comprising one million people, recently re-launched the infamous specialised Tactical Response Team (TRT) unit also known as ‘Amabharethe’.

He reportedly told the team to “crush criminals’ balls” during the launch of the elite militarised unit in Pretoria. @MthuphaFanie

Fanie Mthupha

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